In order to protect the environment and to operate economically, we only print our designs on demand hence we do not store our art. Each canvas will go through a personalized quality control which won't be possible if we had our designs already in stock.
Due to this reason we only offer refunds for the following reasons:
- Streaking/ Banding
- Ink scratches or spits
- Damaged in transit
Piktori is not responsible for shipping delays of any sort except damage or loss. In case of a loss, we will send you a brand new canvas at our cost. If you like to register a flaw, please contact us immediately and no later than 2 days after the delivery. We will send you a replacement canvas or refund the paid amount via Credit Card, PayPal or a Gift Card.
Note: Personalised Artwork is not refundable.
Please note: Cancellations are only possible up to 1 hour after purchasing. We print up to 30,000 designs per day hence a cancellation after this time period won't be possible.
Please feel free to contact us at firstname.lastname@example.org any time.